We found it to be a very positive experience for a couple reasons. Firstly, the team could adjust quickly to feedback and send us an updated concept very quickly. Their platform allowed good two way collaboration so we were also able to upload photos of furniture or art that we wanted to incorporate into the design, and we could then see those pieces in the new design concepts. Secondly, I found the process to be very transparent because we could see what stage the project was at, a real time view of our budget and current spend, and itemised shopping lists so we could purchase items at our own pace.
I would highly recommend it—I never imagined that we would use an interior decorator because we don’t have the time to commit to big projects and like to stick to a budget. I always thought we could fix up our houses ourselves back in the US, but inevitably we would finish just as we were ready to move again and we were never completely satisfied with the outcome because we don’t have that skill set.